Return Policy

Refund & Return Policy

All cross stitch patterns and procreate brushes — digital or printed — are non‑refundable. Due to the
nature of

patterns and the ability to copy or reproduce them, all sales are final.

Handmade Physical Items

This includes:

• Needle minders

• Scissor fobs

These items are eligible for a refund within 14 days of delivery if:

• The item arrives damaged, defective, or incorrect

• You contact me within the 14‑day window

• The item is returned in unused condition

Return Shipping:

Buyer is responsible for return shipping.

Printify / Print‑on‑Demand Products Printify’s Return Policy

Print‑on‑demand items (such as mugs, shirts, etc.) follow Printify’s refund and replacement

policy.

If there is an issue with a Printify‑fulfilled item:

• Please contact me with photos of the problem.

• I will submit a claim through Printify on your behalf

• Printify will determine whether a replacement or refund is approved

How to Request a Refund

To start a return or report an issue, please contact me through the contact form on my

website https://susansstitchinghaven.com/contact-us

Include:

• Your order number

• A description of the issue

• Photos (if applicable)

Non‑Refundable Items

• Cross-Stitch Patterns both physical and digital downloads.

• Procreate Brushes

• Items returned used or damaged (unless damaged in transit)